+7 (495) 775 8339
42/5, Volgogradsky prospect, Moscow, Russia, 109316 contacts GLN 4670021669997

Service

Profotech CJSC manufacturing company provides the following types of service for the equipment supplied:

A) Warranty

The manufacturer’s warranty liabilities are within the Consumer Protection Legislation of the Russian Federation.

The warranty period of storage is 12 months after the manufacture date of the device.

Before putting into operation, transducers should be stored at warehouses in the manufacturer’s packaging at ambient temperatures of -10 ° C to 40 ° C and a relative humidity of 80% at a temperature of 25 ° C.

Without the packaging, transducers should be stored at ambient temperatures of 10° C to 40 ° C and a relative humidity of 80% at a temperature of 25 ° C.

After the warranty period of storage the warranty period of operation should be used, regardless of whether the transducer has been put into operation or not.

The warranty period of operation is 24 months after the date the transducer is put into operation.

During the above warranty periods the manufacturer shall repair or replace defective devices (transducer and its components) free of charge.

The consumer loses the right to a warranty repair when the conditions of transportation, storage and operation are violated, as well as in violation of the manufacturer’s seals.

The manufacturer shall not be liable for defects of the transducer revealed during the warranty period, if the defects occurred due to violation by the consumer of the rules of transducer operation, transportation or storage, actions of third parties or force majeure, and also in violation of the integrity of the manufacturer’s seals.

B) Post-warranty or support

After the expiration of warranty liabilities for the equipment, the manufacture shall make its repair and adjustment during the life (not less than 15 years).


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